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FAQs

Find answers to our most common questions

Travel Insurance

UK Tours

If you are a British citizen travelling on a UK holiday, you are not required to have insurance, however we do recommend that all passengers have sufficient travel insurance to cover cancellation in case of illness, etc. If you are a non-British citizen travelling on a UK holiday, you are required to have an insurance policy in place.

Overseas Tours

All travellers on overseas tours must either have their own travel insurance in place, or UK residents can purchase a policy from us. We are an appointed insurance agent for Wrightsure Insurance – please contact us on 01473 794925 for further information and prices. If you do not purchase insurance through us, we will ask you for details of your own insurance policy prior to travel.

Yes, you can arrange your own travel insurance. You must provide us with the name, policy number and details of the emergency and medical repatriation telephone number relating to such a policy within 14 days of booking.

The insurance we offer is for United Kingdom residents only.

Booking Your Holiday

If you have a query about a holiday or would like to make a booking, contact our dedicated Account Management Team here with your requirements and contact details. Alternatively, you can call 01473 794925 to speak to a member of our team directly.

Yes, you can use our simple availability and booking search engines to find and book your holiday. Once you’ve chosen your holiday, click on the departure dates tab and select ‘book now’. Follow the instructions to then make your booking.

Yes, you can either visit in-store or call with your holiday requirements and speak to an agent on the phone.

You can pay online at any time with a debit or credit card via your MyBooking account, or by making a bank transfer to the account shown on your confirmation invoice. If paying by bank transfer, please ensure you include your booking ID and surname in the payment reference otherwise there may be delays in allocating your payment.

You can also send us a cheque by post, made payable to Stitchtopia, to:

Leger Holidays Limited trading as Stitchtopia
Sunway House
Canklow Meadows
Rotherham
South Yorkshire
S60 2XR
United Kingdom

The date that your balance is payable by is shown on your confirmation invoice. You will receive a reminder of this by email, and can then make payment via your personal MyBooking account or calling us on 01473 79492

About Your Holiday

Upon receipt of your payment (and subject to places being available), you will be sent a Confirmation Invoice by email. Approximately 7-10 days before departure, you will be sent your travel documents and final detailed itinerary by email.

Workshop information is emailed approximately 4 weeks prior to departure.

Your workshop information will include a list of items that you will need to bring with you for the workshops.

Our group sizes have a maximum number of 18, giving you a better on-tour experience and more one-to-one time with our crafting experts during workshops.

Don’t worry. Many of our guests are solo travellers too and we find that our groups of individuals who all share a common interest are very welcoming to everyone. Our experts and Tour Managers are also always on hand to help should you need it.

Most of our excursions are included in the cost of the holiday. Participation in excursions is not compulsory, however if you decide not to join an excursion, no refunds will be given, and we ask that you advise the Tour Manager in advance.

Most of our holidays feature included excursions and workshops, however, where optional excursions or workshops are offered by ourselves, details and prices of these are given on the website and places should be requested at the time of booking. Where optional excursions are offered by third parties, e.g. cruise companies, details of these will be sent to you as soon as they are made available from the cruise company, along with details of how to book them.

All of our Mainland UK holidays are join direct. For our Shetland tour and overseas holidays, you can either join the tour at our UK departure airport, or book your own flights and meet us at the first hotel. Regional flights connecting with our main UK departure flight may be available – please contact us to enquire.

If you choose to make your own way there, you need to arrange your own airport transfers and meet your group at the first hotel.

Please contact us before making a booking for anyone under 18 as some of our tours/destinations may not be suitable. Customers aged 18 and under at the time of travel must be accompanied by an adult, parent or guardian aged over 18 years old.

Assistance dogs are welcome on our holidays, where usually permitted, however, this must be specified at the time of booking. Non-assistance dogs are not allowed on our overseas holidays but may be welcome on our UK holidays – please contact us to enquire.

We only ever charge a supplement if a hotelier imposes this charge to us as a company.

Disabled Access

We do have holidays that are suitable for disabled passengers/wheelchair users, however assistance will not be available for the disabled person/wheelchair user and such bookings will only be accepted if that person is travelling with an able-bodied person who is fully able to attend to the needs of his/her co-traveller.

Excursions on our holidays visit places of interest and public buildings. These may not be able to accommodate people with walking difficulties and wheelchair access may not be available. Excursions which include sightseeing tours may involve walking long distances and sometimes over cobbled or uneven surfaces.

The accommodation we use on our holidays may not have ground floor rooms and, in some instances, lifts will not always be available. Occasionally, access to your hotel may involve walking long distances from the car park and some hotels have a flight of steps to the reception.

It is very important that checks are made with regards to the suitability of a holiday for you prior to you make any booking with us.

There are tour notes on each web page which describe the level of fitness that you will need for each holiday, however, should you have any concerns regarding the suitability of a holiday prior to booking, please contact one of our dedicated Account Managers on 01473 794925 and we’ll be happy to advise.

Financial Protection

Yes, your payments are fully protected.

Stitchtopia is a trading name of Leger Holidays Limited and Leger Air Holidays Limited.

For holidays with flights:

Leger Air Holidays Limited operates our flight-based holidays and provides financial security for flight-inclusive packages and ATOL protected flights by way of its Air Travel Organiser’s Licence number 3880. This means that your air inclusive holidays are fully protected.

For holidays without flights:

Leger Holidays Limited operates our no-flights holidays and is a member of ABTA (ABTA number V3582). If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if already abroad, you are returned to the point where your contracted arrangements with us commenced in the event that your holiday is not provided as a result of our insolvency. Please click here for more information on the financial protection provided by ABTA.

Hotels

The facilities are listed under each hotel on the relevant holiday page. If you require a specific facility at the hotel, please specify this at the time of booking.

Please specify any dietary requirements at the time of booking. Your requirements will be passed to all our suppliers who will endeavour to provide meals that cater to your needs. However, please be aware that in some parts of the world dietary requirements are not catered for as well as they might be in the UK. If you have any specific questions or concerns, please contact us and we will do the best we can to advise you.

Currency

You will require local currency to use during your holiday. Contact us on 01473 794925 if you are unsure of the currency required for an individual country.

Passports, Visas and Inoculations

You must take a valid passport with you on holiday if travelling abroad. Please click here for the latest government advice regarding passports. If you don’t hold a British Citizen passport, then requirements may differ, and you’ll need to check with the embassies of the countries you are visiting. At the time of publication, British Citizens do not need a visa to visit any of the countries within Europe. It is your responsibility to ensure you have the right travel documents and we may require all passport information prior to your departure.

If a visa is required, don't leave it until the last minute – allow yourself plenty of time. Your passport should have at least one blank visa page. (The number of blank pages required may vary by destination – check with the FCO).

The Foreign and Commonwealth Travel Advice Unit provides information regarding visa requirements and the contact details for the relevant Embassy. You can also view the FCO site for entry requirements; once in the site, you will need to select the required country and then ‘entry requirements’.

The Department of Health produces the Health Advice for Travellers booklet (T6) which is available from your local Post Office or by telephoning 0800 555 777 free of charge.

However, the cost of any specialist medical treatment can be high, and passengers must ensure they carry sufficient travel insurance to cover any unexpected medical bills.

Under Britain’s new agreement with the EU, UK residents’ rights to emergency and medically necessary healthcare will continue when travelling in the EU. UK residents will now be able to apply for a UK Global Health Insurance Card (GHIC) which will gradually replace existing European Health Insurance Cards (EHIC).

Existing EHIC cards will still be valid until they expire. If you don’t have one, you can apply for a GHIC, for free, via the official website. Any websites which include a charging fee to process the GHIC are in no way affiliated with the official NHSBSA GHIC service. Please visit the official website here.

Please note, the GHIC/EHIC is in addition to travel insurance and not instead of it.

Some of our long-haul destinations do require you to have the relevant inoculations when visiting. This information is sent out at least 3 months before travel for you to make the relevant checks.

You can also find out more about which vaccinations are recommended by visiting the NHS website here. Many UK GP surgeries also offer a travel clinic where you can book any vaccinations and ask your doctor whether any other medical treatment is required before you go. Please note there may be a fee for vaccinations.

You can also visit the gov.uk Travel Aware website to find comprehensive information on preparing for safe and healthy travel abroad here.

General

We have a brand-new brochure which is available to order. Request your copy or view online here.

Please email [email protected] if you have any questions regarding a reassigned booking.

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